FAQs

How long will I have to wait?

Average turnaround time is 2 business days. That being said, your dedicated photographer will work as efficiently as possible to get your work back to you within your desired timeframe.

What are the technical specs of the images?

File format

High-resolution JPEG files with a standard 1:1 (square) crop ratio.

White background

White backgrounds that blend perfectly with websites and e-commerce platforms. (other colors upon request)

Who owns the photos?

You have full royalty-free rights to use the photo however you want for your business.

Will I get my product back?

Of course! However, you are responsible for return shipping. If you choose not to have your product shipped back, we would be happy to dispose, donate or keep the product and find it a good home.

Can I get lifestyle/hero images too?

Currently we are focusing on white backdrops and making sure our turn around times are consistent. Once onboarded and we have a better understanding of your brand and needs, we can discuss an add-on for lifestyle/hero images.

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